Presentation
The growth in the number of PCs and Internet broadband connections worldwide is creating big changes in our normal life, simplifying most of our normal tasks, but at the same time creating new challenges because the complexity of the new technology utilization. New functionalities have been linked to an increase of the complexity and a lack of stability of the systems, causing a big jump at the technical support needs of the final users.
This increase, however, is also linked to a larger competition and margin reduction at the Technology Industry, and it is not being solved adequately. Costs associated with telephone or face to face support cannot be absorbed by the small corporate margins. As a result of it, user frustration is increasing and the customer satisfaction associated with most of the support services is very low. Making the problem worst, the differentiation among applications or peripherals is becoming less clear, and virus, spam and spyware continue to spread.
One of the solutions already in place is the utilization of the web and web tools to solve these problems. However, the additional complexity of today web pages, lack of English knowledge, and the lack of a technical training or background are a clear barrier to offer an only-web solution yet. Additionally, new technology equipment for leisure as MP3 players, digital photo and video cameras, or DVD players, are today much more interconnected with the PC.
As an answer to this situation, HUARIS is born in 2007 with the clear objective of creating complete services to provide remote help thru the web. Technology and Call Center professionals, we are providing a unique quality focused and innovative solution to the challenges explained before. Using the new technologies and Internet, our solutions are simple and able to solve in a quickest way 90% of the normal problems with the PC or peripherals.