HUARIS REMOTE SUPPORT ON DEMAND
HRS is a turn-key service able to provide technical support exclusively over Internet to PC users, both individuals or clients.
SERVICES
- Remote support over Internet Outsourcing.
- Integration with other support or validation centers for data or case transfer.
- Three diferent levels:
- Basic Level for the Operating System and software configuration.
- Advanced level with support of product suites and anti-virus.
- Possibility of 3rd level for supporting client specific software.
- Price is based on number of users and level of service.
- Real time statistics.
- Independent of the operating system.
ADVANTAGES
- Decrease on support costs
- Cost is variable in function of number of users
- Decrease on handling time
- User satisfaction improvement
- Easy installation
- No need to install any software at the users PCs neither changes at the communication ports set-up.
- Complete statistical information by user, kind of service and time.
- Possibility to increase service timetable.
- Security with 128-bit encryption and SSL support.
- Ultimate control leaves always in the hands of the customer.
