LIST OF SUPPORTED PRODUCTS
Service Levels
- BASIC SERVICE LEVEL
- ADVANCED SERVICE LEVEL
KIND OF PRODUCT
LIST OF SUPPORTED PRODUCTS
SERVICES PROVIDED
Operating Systems
- Windows 98
- Windows Millenium
- Windows 2000
- Windows XP
- Windows Vista
Systems Requirement Check-Out
Component re-installation
Updates
Problems Resolution
System Check-Out
Component re-installation
Updates
Problems Resolution
System Check-Out
Web Browsers
- Microsoft Internet Explorer
- Netscape Communicator
- Mozilla Firefox
- Opera
- Safari
Re-installation
Standard Configuration
Problems Resolution
Standard Configuration
Problems Resolution
Office Suites
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Visio
- Microsoft Works
Re-installation
Standard Configuration
Problems Resolution
Standard Configuration
Problems Resolution
E-mail Applications
- Microsoft Outlook
- Microsoft Outlook Express
- Eudora Mail
- Mozilla Thunderbird
- Opera Mail
- Windows Mail
- AOL Instant Messenger
- Skype
- Windows Live Hotmail
Re-installation
Standard Configuration
Problems Resolution
Standard Configuration
Problems Resolution
Antivirus, Firewalls & Antispyware
- eTrust EZ Antivirus
- Symantec Norton Antivirus
- McAfee VirusScan
- Grisoft AVG Professional Single Edition
- Trend Micro PC-Cillin
- Panda Antivirus
- Zone Alarm
- Norton Internet Security Suite
- McAfee Internet Security
- eTrust PestPatrol
- Ad-Aware
- Spybot
Un and re-install
Upgrades
Damaged files elimination
System check
Problems resolution
Upgrades
Damaged files elimination
System check
Problems resolution
Other Software
- Microsoft NetMeeting
- Microsoft Media Player
- Adobe Acrobat Reader
- Macromedia Shockwave Player
- Macromedia Flash Player
- Nero Burning
- Roxio Easy CD/DVD Creator
- Symantec WinFax Pro
Un and re-install
Upgrades
Problems resolution
Upgrades
Upgrades
Problems resolution
Upgrades
Hardware
- Desktops
- Laptops
- Video and Sound Cards
- Network Cards
- CD/DVD Players
- Internal Hard Drives
Basic Installation
Standard Configuration
Peripheral re-installation
Problems resolution
Basic Funcionalities
Standard Configuration
Peripheral re-installation
Problems resolution
Basic Funcionalities
Equipamiento Internet
- Modems
- DSL Connectivity
- Wi-Fi Equipment
Configuration Check
Standard Configuration
Standard Configuration
Peripheral
- External CD/DVD Players
- Screens
- USB Drives
- Printers
- Scaners
- Fax
- Speakers
- Multifunctional Printers
- iPod
Standard Configuration
Problems resolution
Basic Funcionalities
Problems resolution
Basic Funcionalities
