HUARIS WEB HELP
HWH is a help service, provided with remote agents for clients or users of an organization, both as a training tool or as information request support.
SERVICES
- Interaction with the user thru request or invitation.
- Real time chat with “screen-sharing” for the user to learn from the technician explanation.
- Security with 128-bits encryption.
- Multiple simultaneous seasons per technician.
- All chats and information is recorded
- Real time statistics.
- Turn-key service with prices bases un volume and utilizations.
ADVANTAGES
- Customer Satisfaction Increase.
- Decrease on the cost of access compared with telephone or face to face service.
- Provide help to use modern tools to groups of people with low technology background.
- Model is based in training the user who understands and learn the process.
- Added-value for on-line training processes, both internal and external.
- Additional income producer in on-line sales support.
- No web design changes needed.
